Privacy Policy
At Tide Isles Laundry, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how your data is collected, used, and protected when you interact with our online platform, book our services, or simply browse our site. We adhere to applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant, and other privacy regulations.
1. Information We Collect
We collect various types of information to provide and improve our premium laundry, dry cleaning, garment repair, express wash and fold, and eco-friendly cleaning services.
- Personal Identifiable Information (PII): This includes information you provide directly to us, such as your name, delivery address, email address, and telephone number when you register an account, schedule a service, or contact us.
- Service-Related Information: Details pertaining to your laundry orders, preferences (e.g., detergent type, specific cleaning instructions), pick-up/delivery times, and payment information (processed securely by third-party payment processors). We do not store full credit card details on our servers.
- Usage Data: Information on how you access and use our online platform, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This helps us understand user behaviour and improve site functionality.
- Communication Data: Records of your communications with us, including emails and customer service interactions.
2. How We Use Your Information
We use the collected information for various purposes, primarily to deliver our services effectively and enhance your experience.
- To Provide and Manage Services: Fulfilling your laundry and dry-cleaning orders, scheduling pick-ups and deliveries, and processing payments.
- To Communicate With You: Sending service confirmations, updates on your order status, promotional offers (with your consent), and responding to your inquiries.
- For Service Improvement: Analyzing usage data to improve our online platform's functionality, service offerings, and customer experience.
- For Marketing and Promotions: To inform you about new services, special offers, or other news we think might be of interest to you, based on your preferences and consent.
- For Legal and Security Purposes: To comply with legal obligations, enforce our terms of service, and protect the rights, property, or safety of Tide Isles Laundry, our customers, or others.
3. Legal Basis for Processing (GDPR)
We process your personal data based on the following legal grounds:
- Performance of a Contract: To fulfil our contractual obligations to you, such as providing laundry services, processing payments, and managing your bookings.
- Legitimate Interests: To operate our business, improve our services, prevent fraud, and ensure the security of our online platform, provided these interests do not override your fundamental rights and freedoms.
- Consent: Where required, we will obtain your explicit consent for specific processing activities, such as sending marketing communications. You have the right to withdraw your consent at any time.
- Legal Obligation: To comply with applicable laws and regulations.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
- Service Providers: Third-party companies that perform services on our behalf, such as payment processing, website hosting, delivery services, and analytics providers. These providers are obligated to protect your data and only use it for the purposes for which it was shared.
- Legal and Regulatory Authorities: When required by law or to respond to valid legal requests, such as court orders or subpoenas.
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When it is no longer necessary to retain your data, we will securely delete or anonymize it.
6. Your Data Protection Rights
Depending on your location and applicable law (such as GDPR), you may have the following rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.
7. Security of Your Information
We implement appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Cookies and Tracking Technologies
Our online platform uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. Cookies are small pieces of data stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
9. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal identifiable information from children under 16. If we become aware that we have collected personal data from a child under 16 without verification of parental consent, we take steps to remove that information from our servers.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Tide Isles Laundry
17 Victoria Park Road,
Singapore,
268172
Singapore